Refund Policy

Effective date: [EFFECTIVE DATE]

Refund requests

Customers can request a review by contacting info@horizon-points.com and providing:

• Account email
• Order number
• Purchase date
• Reason for the request

Unused points

Refund requests for unused point purchases may be considered when submitted within [NUMBER] days of purchase, subject to payment status, fraud review, applicable law, and these terms.

Used points

Point purchases are generally not refundable after any portion of the purchased points has been used, except where required by law or where Horizon Points confirms a technical or billing error.

Duplicate charges

Confirmed duplicate payments will be refunded or corrected.

Unauthorized payments

Unauthorized-payment claims must be reported quickly and may require account-security review.

Processing time

Approved refunds are returned to the original payment method. The customer's bank or card provider controls when the credit appears.

Point removal

Refunded, reversed, or disputed purchases will result in the related points being removed from the account. If the account does not contain enough points, Horizon Points may place the balance below zero, restrict further usage, or suspend the account pending review.

Chargebacks

Customers should contact Horizon Points before filing a payment dispute so the support team can investigate. This policy does not waive any legal right customers have to dispute a payment with their card issuer.